POSITION TITLE (Oracle title)

SENIOR ADMINISTRATOR

WORKING TITLE

Senior Administrator-Network

SCHOOL/DEPARTMENT

Technology Services

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Senior Administrator-Band 3

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek 

POSITION PURPOSE:

Supports the enterprise-wide Wake County Public School System (WCPSS) network operations, development of monitoring tools and procedures, router and switch configurations, backup systems, network disaster recovery, improvement of the existing network architecture and design, and the logistics involved with the procurement and installation of network infrastructure equipment.

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Power Point; Google Apps;

• Knowledge of software change management, defect management and software support;

• Knowledge of WCPSS business operations. Broad knowledge of district strategies, processes, organizational structure, and management philosophies;

• Demonstrated interpersonal skills; ability to participate in and encourage team management concepts and promote a positive working environment;

• Excellent organizational skills;

• High commitment to achieving goals and plans;

• Ability to plan, positively influence, and negotiate;

• Ability to analyze technical documents/specs and translate to business rules;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to establish and maintain effective working relationships with school system staff, staff members of external funding agencies, and the community.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree Computer Science or related technical field; AND

• Technical project management experience; AND

• Experience in network architecture and design; AND

• Experience in the successful establishment of production networks.

An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

• Certification in network fundamentals;

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:

• Master’s in Business Administration (MBA), Certified Payroll Professional (CPP), IRS Enrolled Agent (EA), Certified Public Accountant (CPA), and/or other business-related certifications;

• Experience working with Oracle-based accounting or payroll and benefits systems;

• Knowledge of North Carolina Retirement Plans and employer reporting requirements;

• Extensive knowledge of WCPSS or other state agency benefit offerings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assists with the design and implementation of networks for new construction and renovation projects.

2. Ensures adherence to all federal, state and local requirements for internet content filtering.

3. Troubleshoots reported network issues provided via the Help Desk.

4. Ensures configuration management processes and procedures are used to modify and maintain the network.

5. Maintain documentation and drawings for the WAN and each site LAN.

6. Tracks warranty and upgrade information for WAN and NOC equipment and services.

7. Monitors the performance and security of the network. Recommends and takes appropriate action to correct issues.

8. Perform other duties as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires driving automotive equipment. 

EFFECTIVE DATE:  11/2022

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.