POSITION TITLE (Oracle title)
CLERICAL ASSISTANT
WORKING TITLE
Bilingual Clerical Assistant
SCHOOL/DEPARTMENT
English as a Second Language (ESL)
LOCATION
Crossroads I, Cary, NC and/or Satellite Site
PAY GRADE
Noncertified Grade 21
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Supports the activities the office by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Power Point; Google Apps;
- Bilingual English/Spanish;
- Excellent customer services skills;
- Excellent organizational skills;
- Effective interpersonal skills to deal with a diverse public;
- Ability to communicate clearly and concisely both in oral and written form in English and Spanish using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
- Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;
- Ability to minimize errors with attention to detail;
- Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.
EDUCATION, TRAINING, AND EXPERIENCE
- High School diploma or equivalent.
CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
- Experience in a clerical or educational related area;
- Experience interpreting and/or translating in English and Spanish.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
- Receives and returns phone calls to parents or school employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office.
- Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
- Translates and interprets in English and Spanish, as needed.
- Attends all required meetings and trainings.
- Performs other related duties, as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 7/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.