POSITION TITLE (Oracle title)

PROCESSING TECHNICIAN

WORKING TITLE

Maintenance and Operations (M&O) Processing Technician

SCHOOL/DEPARTMENT

Maintenance and Operations 

LOCATION

Rock Quarry Road, Raleigh, NC

PAY GRADE

Noncertified Grade 23

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday 6am-3pm Position is not available for a Hybrid Telework workweek 

POSITION PURPOSE:

Provides customer service and serves as the first point of contact for maintenance calls and operational issues from Wake County Public School System (WCPSS) sites. Determines appropriate priority code for work required and creates service requests/work orders. Notifies the proper responders and provides accurate data in the database to document work.

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office specifically Word, Excel, and PowerPoint; Google Apps;

• Excellent customer service skills;

• Effective time management skills;

• Critical thinking and problem solving skills;

• Ability to complete complex tasks and minimize errors with attention to detail;

• Ability to work independently without close supervision;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; 

• Ability to establish and maintain effective working relationships with school system staff, contractors, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or equivalent.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Knowledge of Maximo or other asset management software systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provides customer service and serves as the first point of contact for maintenance calls and operational issues from WCPSS sites.

2. Determines appropriate priority code for work required and creates service requests/work orders. Notifies the proper responders and provides accurate data in the database to document work.

3. Provides office support including word processing, organizing data in spreadsheets and databases, managing a calendar, filing, mail pick-up, and providing customer service to walk in customers.

4. Assists with invoicing work orders by performing data entry into a database to include the details listed on each invoice explaining work performed by contractors addressing issues.

5. Updates work order information as contractors progress through each work order; communicates with contractors to request status updates and updates the work order database, as necessary.

6. Receives warehouse requisitions and posts in the database by performing data entry based on purchase order requisition information.

7. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE:  8/2024

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.