POSITION TITLE (Oracle title)

ROUTING SPECIALIST

WORKING TITLE

Routing Specialist-Special Education Transportation

SCHOOL/DEPARTMENT

Transportation

LOCATION

Crossroads III, Cary, NC

PAY GRADE

Noncertified Grade 29

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek 

POSITION PURPOSE:

Ensures efficient and on-time routing system of special transportation for students who require specialized accommodations and/or equipment for travel to and from school. Collaborates and assists the Administrator and Operation Mangers in developing accurate, efficient, and safe stops, runs and routes for special education transportation using the Transportation Information Management System (TIMS).

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Extensive knowledge and understanding of Wake County Public School System’s (WCPSS) policies and procedures relating to general pupil transportation and special education transportation;

• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;

• Strong problem-solving skills and adaptive self-starter;

• Strong customer service skills;

• Ability to support and exhibit WCPSS’ core values of caring, respect, integrity, responsibility, high expectations, and valuing diversity;

• Ability to be a team player and role model for other employees in the organization;

• Ability to organize and analyze information to identify problems and devise solutions;

• Ability to read maps;

• Ability to provide continuous quality improvement;

• Ability to positively communicate with internal and external customers and promote a culture of outstanding customer service that fosters customer satisfaction.

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to establish and maintain effective working relationships with administrators, teachers, support staff, parents, and community members.

EDUCATION, TRAINING, AND EXPERIENCE

• Post-secondary coursework in computer program courses; AND

• Four years of technical computer system and data entry experience; AND

• School transportation experience or equivalent experience in logistics.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:

• Experience working with TIMS and Automated Vehicle Location (AVL);

• Experience in designing and implementing large scale Special Education transportation fleet routes and schedules;

• Logistics experience in vehicle fleet routing and scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Utilizes the TIMS, a Geographic Information System (GIS) based computer-assisted school bus routing system, to develop special education transportation bus stops, runs, and routes.

2. Uses a GPS based AVL system to ensure special education transportation stops, runs, and routes are successful; conducts audits to verify efficiency success.

3. Works in collaboration with the Administrator and Field Operation Managers for implementation of the optimal routing system.

4. Reviews and processes special education transportation parent routing and stop appeals with the Administrator and Operation Manager.

5. Creates and keeps up to date the Routing Specialist procedures manual.

6. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires driving automotive equipment. 

EFFECTIVE DATE:  10/2025

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.