POSITION TITLE (Oracle title)

NETWORK ADMINISTRATOR 

WORKING TITLE

Network Administrator I

SCHOOL/DEPARTMENT

Technology Services 

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 22

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (Occasional evening and weekends) Position is available for a hybrid telework workweek 

POSITION PURPOSE:

Provides daily management, maintenance, and support of the Wake County Public School System (WCPSS) network infrastructure. This includes installing, configuring, and maintaining network hardware and software to ensure optimal performance, security, and availability across all district systems and facilities.

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;

• Knowledge of network fundamentals including cabling standards, TCP/IP and network addressing.;

• Knowledge of common network hardware including Cisco switches, routers, and wireless access points;

• Knowledge of network design;

• Excellent customer service;

• Strong analytical and organizational skills;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to function effectively within a team environment and to work independently without close supervision;

• Ability to establish and maintain effective working relationships with school system staff, contractors, and vendors.

EDUCATION, TRAINING, AND EXPERIENCE

• Associate’s degree in a relevant technology field; AND

• Experience with network infrastructure.

An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:

• Certification in network fundamentals;

• Experience with network hardware such as switches and wireless access points;

• Familiar with network monitoring and diagnostic tools;

• Strong problem-solving and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assists in the configuration, deployment, and basic maintenance of Cisco routers, switches, and wireless access points.

2. Troubleshoots WAN/LAN connectivity, security incidents, and hardware failures.

3. Supports VLAN configuration, basic routing, and port management across switches.

4. Ensures adherence to all federal, state, and local requirements for internet content filtering.

5. Monitors network performance and alerts using tools such as Nagios, Wireshark, or Meraki Dashboard.

6. Participates in network change control and maintenance window activities.

7. Responds to network support tickets, escalating issues, as needed, documenting network issues and resolutions in the help desk system.

8. Maintains inventory records of network hardware and licensing.

9. Supports the monitoring, maintenance, and basic troubleshooting of Uninterruptible Power Supply (UPS) systems to ensure uptime and protection of critical network equipment.

10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in an office environment. This role routinely uses standard office equipment such as computers, hand/power tools, etc. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors and staff members of external agencies. Work is considered medium physical work, requiring the exertion of up to 25 pounds of force. The work requires the ability to operate automotive equipment. 

EFFECTIVE DATE:  10/2025

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.