POSITION TITLE (Oracle title)
DIRECTOR
WORKING TITLE
Director of Field Operations
SCHOOL/DEPARTMENT
Transportation
LOCATION
Crossroads III, Cary, NC
PAY GRADE
Director Band 2
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (Occasional evenings and weekends and on call as needed) Position is not eligible for hybrid telework.
POSITION PURPOSE:
Directs and provides leadership to the field operations staff that oversees the daily school transportation services provided by bus drivers operating yellow buses. Responsible for ensuring all districts offices are operating in a manner to provide on-time service to all riders and schools. Plans, organizes, and evaluates activities and program functions to ensure efficient and effective use of resources. Interprets and applies federal regulations related to the safe transportation of students. Provides timely solutions to transportation issues. Ensures work and operations are in compliance with Wake County Public School System’s (WCPSS) standards, procedures, and processes. Maintains expected performance standards of assigned staff and operations. Collaborates with school system staff and parents to provide superior transportation services.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Extensive knowledge of law, policies, and procedures related to public school transportation;
- Extensive knowledge of transportation operations;
- Comprehensive knowledge of school bus routing systems;
- Comprehensive knowledge of Microsoft Office, specifically, Word, Excel, PowerPoint, Google Apps;
- Excellent organizational skills;
- Effective leadership skills, able to supervise large groups of staff;
- Ability to negotiate contracts effectively;
- Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts and feedback;
- Ability to establish and maintain effective working relationships with school administrators, system staff and staff members of external agencies, and the community.
EDUCATION, TRAINING, AND EXPERIENCE
- Bachelor’s degree from an accredited college or university;
- Ten years of experience in transportation or closely related field, or combination of education and experience;
- Demonstrated successful experience in a progressively responsible supervisory role;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.
CERTIFICATION AND LICENSE REQUIREMENTS
- Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements;
PREFERRED QUALIFICATIONS:
- Knowledge of North Carolina Department of Instruction (NCDPI) regulations pertaining to school transportation;
- Supervisory experience in school transportation operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Directs and provides leadership to the field operations staff that oversee the daily transportation service provided by bus drivers operating school buses.
- Plans, organizes, and evaluates activities and program functions to ensure efficient and effective use of resources.
- Ensures contract compliance with Wake County Public School System (WCPSS) Board Policy.
- Serves as liaison between the Transportation Department and school system staff.
- Plans and implements changes to school bus operations resulting from changes to federal, state, and local laws and school system policies.
- Coordinates the timely and accurate preparation of transportation management reports as needed.
- Ensures policies and procedures are updated and in accordance with local, State, and Federal regulations, WCPSS Board Policy, and WCPSS Strategic Plan.
- Provides accurate and effective budget allocations by overseeing the work with the Senior Director and Business Manager on budget development and tracking.
- Coordinates recruitment and training with Safety Recruiter.
- Performs other related duties, as assigned.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment with occasional visits to various school sites within Wake County. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, external agencies, vendors, and contractors. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work requires driving automotive equipment.
EFFECTIVE DATE: 1/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required by the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.