POSITION TITLE (Oracle title)

SYSTEMS ADMINISTRATOR I

WORKING TITLE

Systems Administrator I-Student Information Systems

SCHOOL/DEPARTMENT

Technology Services

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 22

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (Occasional evening and weekends) Position is available for a hybrid telework workweek

POSITION PURPOSE:

Administers and supports the district’s student information systems, related applications, integrations, data exchanges, and reporting. Ensures system availability, secure access, data accuracy, and reliable system operations across development, test, and production environments. Supports system maintenance, troubleshooting, testing, deployments, data reporting, and continuous improvement of SIS technologies and related services.

MINIMUM QUALIFICATIONS: 

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
• Knowledge of student information systems, application administration, system configuration, and operational support;
• Knowledge of Structured Query Language (SQL), relational databases, data structures, data validation, and data quality;
• Knowledge of data reporting, query development, reporting tools, and data visualization used to support district operations and decision-making;
• Knowledge of system integrations, APIs, secure file transfer, web services, and scheduled data exchanges;
• Knowledge of release, change, deployment, and version-control practices across development, test, and production environments;
• Knowledge of identity and access management, role-based security, data privacy, and applicable student-record requirements;
• Knowledge of scripting and automation tools used to support monitoring, troubleshooting, reporting, and operational efficiency;
• Knowledge of Microsoft 365 applications and project/task-management tools;
• Knowledge of Artificial Intelligence (AI) and Generative AI technologies and their responsible use for productivity, automation, data analysis, reporting, and operational efficiency;
• Strong analytical, troubleshooting, problem-solving, and data quality skills with close attention to accuracy and detail;
• Effective oral and written communication, documentation, organization, and time-management skills;
• Ability to manage multiple priorities, work independently, and collaborate effectively in a team environment;
• Ability to manage multiple tasks, prioritize responsibilities, and respond to system issues promptly
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, vendors, contractors, and external agencies.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree from a regionally accredited college or university in computer science, engineering, business, or related field;
• Project management experience;
• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities to perform effectively in the position may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience administering and supporting student information systems or enterprise applications;
• Knowledge of SQL, system integrations, APIs, data validation, testing, and troubleshooting;
• Familiarity with access controls, security, and production environments;
• Strong technical documentation and collaboration skills; and
• Experience using approved AI tools to support analysis, automation, and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Administers and supports assigned student information systems, related applications, integrations, and data exchanges.
2. Monitors system performance, availability, scheduled processes, integrations, and data exchanges and assists with troubleshooting and issue resolution.
3. Provides technical support for SIS-related service requests, incidents, and production issues and coordinates resolution with internal teams, vendors, and third-party providers.
4. Performs system configuration, maintenance, testing, and deployment activities across development, test, and production environments.
5. Performs functional, integration, regression, and user acceptance testing for system updates, enhancements, interfaces, and data processes.
6. Develops, maintains, and executes SQL queries, reports, and data extracts to support district operations, data validation, and decision-making.
7. Supports data validation, reconciliation, and troubleshooting to ensure data accuracy, consistency, integrity, and reliable movement between systems.
8. Monitors and supports system integrations, APIs, secure file transfers, web services, and scheduled data exchanges.
9. Supports user access, role-based security, and system permissions in accordance with established security and data privacy requirements.
10. Maintains technical documentation, system procedures, configuration information, support resources, and operational documentation for assigned systems.
11. Uses approved AI-enabled technologies to assist with troubleshooting, documentation, data analysis, reporting, automation, and operational efficiency.
12. Collaborates with district departments, technology teams, vendors, and external agencies to support system operations, resolve issues, and implement improvements.
13. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in an office environment. This role routinely uses standard office equipment such as computers, hand/power tools, etc. The position, at times, must be able to come into direct contact with school system staff, contractors, vendors and staff members of external agencies. Work is considered medium physical work, requiring the exertion of up to 50 pounds of force. The work requires the ability to operate automotive equipment.

EFFECTIVE DATE:  10/2026

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.